Notification And Documents Required
Death Claims
Notification
Written Notification must be given to the company within 30 days from the date of demised of the Life Assured.
Documents Required:
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Original Policy Contract (if lost complete Statutory Declaration on Loss of Document)
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Original/ Certified True Copy of Death Certificate
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Original/ Certified True Copy of Burial Permit
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Claimant’s Statement – Form Part A
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Physician’s Statement – Form Part B
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Claimant’s Identity Card
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Proof of Relationship (marriage certificate, birth cert, etc)
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Proof of Age (I/C or Birth Cert – certified true copy)
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For Accidental Death:
• Police report
• Post Mortem Report
• Newspaper cutting, if any.
Total & Permanent Disability Claims
Notification
Written Notification must be given to the Company during the Life Assured’s lifetime and within 60 days of Total and Permanent Disability.
Documents Required:
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Total and Permanent Disability Claim Form – Part A (to be completed by the Claimant)
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Confidential Medical Certificate – Part B (to be completed by the Attending Physician.
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Original Policy Contract (if lost complete Statutory Declaration on Loss of Document)
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Proof of Age (I/C or Birth Cert – certified true copy)
Critical Illness Claims
Notification
Written Notification must be given to the Company within 90 days from the date of diagnosis of illness or actual undergoing of the covered surgery.
Documents Required:
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Critical Illness Claim Form – Part A ( to be completed by the Claimant - specific claim form according to the type of illness claimed)
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Confidential Medical Certificate – Part B (to be completed by Attending Physician)
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Original Policy Contract (If lost, complete Statutory Declaration on Loss of Document)
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Diagnostic Reports/ Lab reports
Waiver Of Premiums And Payor Benefit Claims
For Waiver of Premiums or Payor Benefit claims, the claims requirements will follow the nature of loss sustained.
For examples:
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Loss due to death - To refer to – Death Claims.
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Loss due to Total and Permanent Disablement – To refer to Total & Permanent Disability Claims
-
Loss due to Critical Illness – To refer to Critical Illness Claims
Accidental Dismemberment Claims – Accident Protector
Notification
We must be notified of the Insured’s injury within 20 days from the date of the accident causing the injury. The due proof must be received in the form specified by us within 90 days of the injury.
Documents Required:
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Accident Claim Form – Part A (to be completed by the Claimant)
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Certificate of Medical – Part B (to be completed by Attending Physician)
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Original Policy Contract (if lost complete Statutory Declaration on Loss of Policy)
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X-ray film and reports and/or photographs to substantiate proof of loss
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Eye-witness or third party police report, if any
Hospitalization and Surgical Claims - Medical Care
(Hospital and Surgical, Hospital Income and Medical Rider)
Notification
Written notification must be given to the company within 30 days of hospitalisation.
Documents Required:
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Hospitalization Claim Form – Part A (to be completed by the Claimant)
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Certificate of Hospitalization – Part B (to be completed by Attending Physician)
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Original Itemize Hospital Bills*
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Original Payment Receipts*
*Note: Applicable for reimbursement of eligible expenses under your policy.
Claims
Policyholder's / Insured's Responsibility
Before submitting any claim, please ensure that your policy is in force and the event that you intend to claim is specified and covered in the policy contract.
Please note that the requirements that we have specified may not be exhaustive as the company may request for additional information to complete our claim assessment.
For any enquiries or request for forms, please contact our customer service staff at 1-300-88-1616 or visit our branches or you may contact your servicing agent for assistance.
